Dan & Kaylah yarn to Adam French, Franchise Owner Quest Ipswich.

QUEST Ipswich was awarded top franchise business in Queensland and Northern Territory at an awards ceremony held in Melbourne’s Town Hall. In 2018 Franchisees Adam and Allison French were recognised for their outstanding business performance since purchasing the business almost two years ago.

Trip Advisor

TripAdvisor’s annual Travellers’ Choice ‘Best of the Best’ Awards for Hotels puts Quest Ipswich in top 10.

The winners are determined by quality and quantity of traveller reviews and ratings posted on TripAdvisor between January and December 2020.

Adam French, owner of the Quest Ipswich franchise, said it was great to be recognised for our service.

“We expect our team to deliver at the highest standards and those awards just come as a result of that. We don’t chase awards but they are a result of our standards,” Mr French said.

The hotel has 481 reviews on TripAdvisor, 306 of those have been scored as excellent and 137 as very good.

Ninety percent of their reviews are excellent (five stars) and very good (four stars).

Adam and Allison French are completing a refurbishment on the property at the moment, with all new Smart televisions, recarpeting, repainting inside and outside of the property, and new couches and new artwork from the Picture Ipswich archives arriving soon.

Mr French said the results are all down to having a great team.

“We’ve got a great team. They are a really committed team and want to do everything they can to make the guests’ stay as fantastic as it can be. That extends to our housekeepers as well. They do a great job at keeping the rooms spotless,” he said.

“It is the way they engage and connect with each and every customer and build relationships.”

Adam and Allison French also make sure to pay attention to the smaller details.

“All guests receive a handwritten welcome note. We also like to thank loyal guests by using local businesses like 4 Hearts Brewing. For example, we will leave local beers in the room to say thank you. We are also working with Danny at the Ungermann Brothers to do the same with ice cream,” said Mr French.

“It’s the little things we do that make the biggest difference.”

“We’re passionate about our business and our guests. We’re all about family and we like to think this is a home away from home for all of our guests,” owner Allison French said.